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E-commerce Operations & Customer Support Executive – Shopify & Shiprocket

Delhi
Opening
Exp: 1-2 years
Salary: 20000
Verified Position
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Location: Delhi Openings:  Experience: 1-2 years Salary: 20000 Actively Hiring

? We’re Hiring: E-commerce Executive – Shopify, Shiprocket & Customer Support

Company: Royal Erado – A Brand of Chawla Auto Spares

Key Responsibilities

  • Process orders, print invoices and shipping labels, book shipments on Shiprocket, and coordinate dispatch.
  • Confirm orders with customers, including their bike model, manufacturing year, and product compatibility before dispatch.
  • Handle customer complaints, delivery issues, and NDR cases through Shiprocket.
  • Follow up with customers and courier partners for timely delivery.
  • Manage COD and Partial COD orders, including advance payments and pending balances.
  • Reconcile Shiprocket COD remittances with payments received in the bank.
  • Check Shopify payments, settlements, refunds, and pending transactions.
  • Monitor Shiprocket wallet transactions, shipping charges, and payment discrepancies.
  • Maintain accurate order, dispatch, payment, and complaint records.

Candidate Requirements

  • Strong practical knowledge of Shopify and Shiprocket.
  • Experience in order processing, shipping, COD management, and payment reconciliation.
  • Good verbal and written communication skills in English and Hindi.
  • Good customer service and complaint-handling skills.
  • Basic knowledge of Excel or Google Sheets, with strong attention to detail.

Working Hours & Payment Terms:

  • Working hours: 12:00 PM to 9:00 PM.
  • Weekly off: Monday.
  • Salary payout: On the 7th of every month.
  • Additional pay: Extra payment for working on Mondays.

Interested in This Role?

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