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Desktop Support Engineer, Costumer Support Service

Ludhiana
Opening
Exp: Minimum 6 months
Salary: ?15,000 – ?18,000 In-Hand
Verified Position
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Location: Ludhiana Openings:  Experience: Minimum 6 months Salary: ?15,000 – ?18,000 In-Hand Actively Hiring

Job Openings – Kava Kaipo Industries Pvt. Ltd.

Ludhiana, Punjab
Company: Kava Kaipo Industries Pvt. Ltd.
Priority: High

1. Customer Support Executive – Social Media

Openings: 15
Gender: Male Candidates Only
Minimum 6 months
Qualification: Diploma or Bachelor's Degree in Any Field
?15,000 – ?18,000 In-Hand

Required Skills

  • Basic computer knowledge and proficiency
  • Excellent customer communication and calling skills
  • Strong knowledge of social media platforms
  • Good internet research and web browsing skills
  • Good convincing and client-handling abilities
  • Ability to generate business opportunities through outbound calling

Key Responsibilities

  • Identify and acquire potential clients through social media platforms.
  • Generate leads and business opportunities through outbound calls.
  • Communicate with prospective clients and understand their requirements.
  • Explain company products and services effectively.
  • Maintain and regularly update the lead database.
  • Follow up with prospects and convert leads into business opportunities.
  • Maintain professional communication with customers and prospects.

2. Desktop Support Engineer

Openings: 3
Gender: Male Candidates Only
Minimum 6 months in Desktop Support or a related field
Qualification: Diploma or Bachelor's Degree in IT or a related field
?15,000 – ?18,000 In-Hand
Priority: High

Job Summary

Kava Kaipo Industries Pvt. Ltd. is looking for a Desktop Support Engineer to provide technical support and maintenance for desktop computers, laptops, peripherals, and other end-user devices. The ideal candidate should have strong troubleshooting skills, good technical knowledge, and excellent communication abilities.

Key Responsibilities

  • Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals.
  • Install, configure, and maintain operating systems, software, and computer hardware.
  • Provide technical support to end users through phone, email, or in-person assistance.
  • Diagnose and resolve technical problems efficiently.
  • Document technical issues, troubleshooting steps, and resolutions.
  • Collaborate with IT teams to resolve complex technical issues.
  • Implement and maintain IT policies and procedures.
  • Support end users with basic network, system, and application-related issues.

Requirements

  • Minimum 6 months of experience in desktop support or a related IT role.
  • Strong knowledge of Windows, macOS, and mobile devices.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Good communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Experience with IT Service Management (ITSM) tools is preferred.
  • Basic knowledge of cloud-based technologies.
  • Ability to handle multiple technical issues and prioritize support requests.

Candidate Profile Submission

For suitable candidates, please share the following details:

  • Updated Resume
  • Current CTC
  • Expected CTC
  • Notice Period
  • Current Location
  • Total Experience
  • Relevant Experience
  • Contact Number

Note: These are high-priority openings. Suitable and immediately available candidates will be preferred.

Company: Kava Kaipo Industries Pvt. Ltd.
Address: Plot No. 18-19, Sahnewal Road, Village Tibba, Ludhiana, Punjab – 141120

HR Contact: Aditya Sharma

Interested in This Role?

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