Customer Support Executive

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries and provide timely solutions. The role involves interacting with customers through phone, email, or chat and ensuring a positive customer experience by resolving issues efficiently.

Key Responsibilities:

• Handle customer queries and complaints through phone, email, chat, or other communication channels

• Provide accurate information about products, services, and company policies

• Resolve customer issues in a professional and timely manner

• Maintain records of customer interactions and transactions

• Follow up with customers to ensure their issues are resolved

• Escalate complex issues to the concerned department when required

• Maintain a high level of customer satisfaction and service quality

Required Skills:

• Good communication and interpersonal skills

• Ability to handle customer queries with patience and professionalism

• Basic computer knowledge and familiarity with CRM tools

• Problem-solving and multitasking ability

• Positive attitude and customer-oriented approach

Qualification:

• Bachelor’s degree in any discipline

• Prior experience in customer service or support will be an added advantage